“The unit has now been reinstalled and is running without any problems.

We were very satisfied with the quick turnaround, the straightforward process and the support throughout the repair.”

Customer from Bavaria, Germany, commenting on the repair of a Yaskawa CIMR-MR5N2015 Converter VS-656 MR5

Feedback like this means a lot to us: the unit is back in operation at the customer’s facility and working as expected. The customer also appreciated the service and support provided throughout the repair.

A Brief Look at the Repair

During the technical investigation, repeated Alarm 11 entries were found in the associated inverter’s fault memory. The converter was considered a possible cause during troubleshooting and was subsequently repaired by our team.

Around three weeks after the repair, we personally followed up to ask whether the unit had been reinstalled and how it was performing. The customer confirmed that it was running without any problems.

Alongside the quick turnaround, the customer highlighted the straightforward process and the support received during the repair. They also asked us to pass on their personal thanks to our colleague Mr. Kern.

The Unit Before and After Repair

For further technical information about this model, please see our blog article on the Yaskawa CIMR-MR5N2015 Converter