“both times the service was smooth and very helpful.”

Translated excerpt from the written feedback of an automotive supplier in Radevormwald, Germany. The customer had used our service twice within a short period. This case concerned an Okuma MPS20 / 1006-2201 power supply.

Alarm 04 during incoming inspection

Alarm 04 appeared during our incoming inspection of the supplied Okuma power supply. After this fault had been rectified, a further defect on the control board became apparent, accompanied by alarm 09.

A complete exchange unit following consultation

To help the customer quickly, we agreed the next steps with them and supplied a complete exchange unit. The solution for this order was therefore a replacement power supply.

Installation and correct operation confirmed the following day

The following day, the customer confirmed successful installation and correct operation of the exchange unit. Their feedback also highlighted the smooth and helpful service received on both occasions.

“We have now used your service for the second time within a very short period; both times the service was smooth and very helpful.”

Thank you for placing your trust in us again and for the kind feedback. We are pleased that the exchange unit provided a solution.

Further technical reading

A separate repair case involving the same model is described in our article on the Okuma MPS20 / 1006-2201 with alarm 04 and A.01. This technical article concerns a different case.

Exchange unit video and photographs

The video documents the exchange unit test at industrypart. The photographs distinguish the supplied exchange unit from the power supply originally sent in.

Based on written customer feedback. Quotations are translated excerpts; industrypart added the technical background. Names, company name and contact details are not published.